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    • paddle integration

      Introducing Paddle integration for ThriveDesk

      Attention all SaaS creators and Paddle users! ThriveDesk is excited to bring you a new way to manage customer support…
    • Knowledge Base Article Ordering

      Introducing Article Ordering: Organize Your Knowledge Base with Ease

      We’re thrilled to introduce one of the most requested features for our Knowledge Base: Article Ordering! Now, you have complete…
    • Knowledge Base LLMs support

      Simplifying docs for Search and AI with /llms.txt

      Our team has been hard at work to deliver the final Knowledge Base feature of the year—one that sets a…
    • Introducing New App Integrations for Knowledge Base

      Today, we're excited to launch a full suite of app integrations for your Knowledge Base. No more copying and pasting…
    • Introducing New Customizer: Tailor Your Help Center to Perfection

      Since the launch of Knowledge Base 2.0, this is hands down the most exciting update we’ve been working on. No…
    • Search Just Got Supercharged

      Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level.  Previously,…
    • Introducing the Media Library – Your Central Hub for Managing Media

      Since the launch of our Knowledge Base, we've allowed users to upload images and videos, but managing them has been…
    • Command Center – Your New Superpower

      For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to unlock new superpowers with the…
    • Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful

      Welcome to ThriveDesk's very first Launch Week! Over the next five days, we'll be revealing exciting new features of our…
    • New Email Alias Feature: Streamline Your Support Workflow Like Never Before

      We're thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias!…
    • New Ticket, Live Chat and Responsive UI

      Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed…
    • February Release Notes: WordPress Plugin 2.0, New Auth, Onboarding, and More

      WordPress Plugin 2.0 A lot of our customers found us from WordPress plugin directory and initial experience with our plugin…
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