Changelog

Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level. 

Previously, searches were limited and often inaccurate, but today we’re thrilled to announce the launch of a powerful new search engine that makes finding conversations easier, faster, and more intuitive.

Highlight Search

Simply type in your search terms, hit enter, and see the results with highlighted terms for easy identification. 

Whether it’s an email subject, body, or other content, our enhanced search makes everything searchable.

Advanced Filters

Take your search to the next level with advanced filtering options. Now you can refine results based on assignee, inbox, tags, and more.

Combining filters with search terms gives you a more accurate and intuitive way to find exactly what you’re looking for.

Recent Searches

You can now view all recent searches performed by you or your teammates. This feature speeds up future searches and helps improve team efficiency by allowing quick access to previous search queries.

Faster Search Experience

Our upgraded search engine is hosted on a dedicated server with enhanced hardware capabilities, delivering a 10x faster search experience. Just type your terms, hit enter, and get instant results that feel like a snap.

What’s Next?

We’re working on expanding search capabilities to include your Knowledge Base, so you can search all content in one unified place. Stay tuned!

This powerful new search feature is available to all users on our Standard and higher-tier plans. To explore the different plans and choose the one that fits your needs, check out our Pricing page. Unlock the full potential of seamless search and more!

Since the launch of our Knowledge Base, we’ve allowed users to upload images and videos, but managing them has been a challenge—until now. 

We’re excited to unveil the brand new Media Library as part of our Day 3 launch, providing a central place to manage and upload all your media.

Why It Matters

Previously, our editor allowed you to upload images and videos but lacked a way to manage them effectively. Deleting media from the editor didn’t remove them from our servers, leading to a buildup of unwanted files. 

The new Media Library solves this problem by giving you complete control over all your media in one place. You can upload new images and easily manage existing ones, keeping your storage organized and efficient.

Tiles and List Views

The Media Library offers two viewing options: Tiles and List. 

Tiles is a grid view that provides a larger image preview, making it easy to spot the media you need. 

List view offers more detailed information, helping you quickly find and manage your files.

Image Preview

Click on any image to see a larger preview in a modal, making it easier to decide which media to use or delete.

Upload and Delete

You can delete individual images with ease, though bulk delete isn’t available just yet. 

To upload new images, simply click the Upload Image button and drag your files into the designated area. Once uploaded, these images are readily accessible via the article editor’s Media Manager button.

Getting started

Our media library features are now available to all ThriveDesk users today. If you’re new to ThriveDesk, there’s no better time to dive in and elevate your customer support. Get started here and see how ThriveDesk can help your business thrive.

To keep up with the rest of Launch Week, be sure to follow us on X or join our community. 

For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️

Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your fingertips, helping you clear your request queue up to 10x faster.

Why it matters

Modern applications prioritize productivity and intuitive design to simplify users’ lives. When we first created the Knowledge Base, our goal was to provide a functional document management system. But two years later, it’s time to push the boundaries for maximum efficiency.

That’s why we’ve listened to your feedback and are thrilled to introduce the thoughtfully designed Command Center. This powerful tool is a direct response to your needs, helping you work smarter, not harder.

All actions in one place

Everything you need, exactly where you need it. The Command Center brings all actions together in one convenient location, accessible right from your keyboard. 

Whether you’re creating articles or managing settings, it’s all just a keystroke away, making your workflow smoother and more efficient than ever.

Welcome to ThriveDesk’s very first Launch Week! Over the next five days, we’ll be revealing exciting new features of our Knowledge Base, each day bringing something fresh and innovative.

We’re thrilled to start Day 1 by unveiling our completely redesigned Knowledge Base, the result of months of relentless effort and passion.

What’s Changed Behind the Scenes?

This isn’t just a visual makeover; we’ve re-engineered the entire application from the ground up. Every line of code has been rewritten to ensure maximum efficiency. 

The outcome? A seamless and incredibly powerful Knowledge Base solution that enhances your experience. 

Just like ThriveDesk’s main app, our Knowledge Base now boasts a modern single-page application architecture, delivering speed and fluidity like never before.

Effortless Category Creation

Gone are the days of flipping through multiple pages for a simple task. We’ve streamlined the category creation process, making it faster and easier than ever. 

Whether you’re creating categories, uploading images, or organizing content, everything is now conveniently in one place, designed to be intuitive and user-friendly.

We’re thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single inbox, simplifying your support workflow and boosting productivity. 

Now, you can add similar emails, such as [email protected] and [email protected], to your main support email ([email protected]), and handle all your customer inquiries in one unified space.

Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity.

New Ticket/Conversation View

Designed for maximum efficiency, our revamped ticket view lets agents breeze through conversations without ever leaving the page. 

With all related tickets conveniently displayed in the left panel, you can switch seamlessly between them. Plus, see who replied last with just a glance – no need to open each ticket.

WordPress Plugin 2.0

A lot of our customers found us from WordPress plugin directory and initial experience with our plugin wasn’t up to scratch.

Now, when you install ThriveDesk and connect it with your WordPress site, you’ll enjoy a seamless onboarding experience like never before.

We’re ecstatic to kick off 2024 with a bang, introducing our much-anticipated and highly-requested feature – ‘Anonymous Live Chat’! At ThriveDesk, we take pride in being a customer-centric platform, and your valuable feedback has been instrumental in shaping this game-changing addition to our suite of tools.

Why Anonymous Live Chat?

We understand that privacy is a top concern for both businesses and their visitors. With ‘Anonymous Live Chat,’ we empower you to connect with your audience in a way that respects their privacy. Now, your leads and website visitors can initiate a chat without the need to provide an email address upfront.

As we bid farewell to an incredible year of innovation and growth, we are thrilled to unveil our grand finale for 2023 – the much-anticipated ‘Live Visitor Map’! 🌍✨

After months of dedication, hard work, and a dash of sleepless nights, our talented team is delighted to present the first beta release of this game-changing feature. The ‘Live Visitor Map’ is designed to revolutionize your experience, bringing you real-time insights into your website’s traffic like never before.

Geographical Insight

Discover the origin of your website traffic with a simple glance. The ‘Live Visitor Map’ allows you to visualize the locations of your visitors in real time, giving you an instant overview of where your audience is coming from.

We are rolling out the initial beta version, and your feedback is invaluable to us. Test it out, explore its capabilities, and let us know how we can enhance this feature further to meet your unique needs.

How to Access the Live Visitor Map:

1. Log in to your ThriveDesk account.
2. Look for the ‘Live Visitor Map’ icon on application nav.
3. Start exploring and gaining insights into your website traffic in real time!

🌟 We are eager to hear your thoughts on this new feature, so don’t hesitate to share your feedback with us. Your input is instrumental in shaping the future of [Your Company].

Here’s to a fantastic year of growth, innovation, and endless possibilities! Thank you for being a part of our journey.

Happy exploring!

Do customers have to wait a long time for support while your agents browse through multiple tabs to find the right customer information? Well, then you have angry customers and inefficient agents. 

That’s bad for business.

How about we fix that?

Imagine a world where your customers can receive instant support! No waiting times, no unhappy customers. From now, everything is going to be in one, single support dashboard.

Thanks to ThriveDesk integration for WooCommerce. Zip through tickets, whiz through orders, and zap away customer woes while leaving them with a cosmic smile. It’s not just support; it’s support at warp speed! 💫

We redesigned our WooCommerce integration for ground up, let’s dig into it.