Product Updates
Articles [28]
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Jan 26, 2025 3 min
Introducing Paddle integration for ThriveDesk
Attention all SaaS creators and Paddle users! ThriveDesk is excited to bring you a new way to manage customer support that will make your life a lot easier with our Paddle integration. Are you tired…
Zannatun Nime
Product Updates
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Jan 16, 2025 2 min
Introducing Article Ordering: Organize Your Knowledge Base with Ease
We’re thrilled to introduce one of the most requested features for our Knowledge Base : Article Ordering ! Now, you have complete control to organize articles exactly the way you want.…
Parvez Akther
Product Updates
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Dec 28, 2024 2 min
Simplifying docs for Search and AI with /llms.txt
Our team has been hard at work to deliver the final Knowledge Base feature of the year—one that sets a new standard for discoverability in both search engines and AI. Now, every Knowledge Base…
Parvez Akther
Product Updates
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Nov 13, 2024 2 min
Introducing New App Integrations for Knowledge Base
Today, we're excited to launch a full suite of app integrations for your Knowledge Base . No more copying and pasting lines of code just to add analytics or widgets—now you can connect to all popular…
Parvez Akther
Product Updates
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Oct 21, 2024 4 min
Introducing New Customizer: Tailor Your Help Center to Perfection
Since the launch of Knowledge Base 2.0 , this is hands down the most exciting update we’ve been working on. No one wants their documentation to look the same as everyone else’s. With our new…
Parvez Akther
Product Updates
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Sep 8, 2024 2 min
Search Just Got Supercharged
Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level. Previously, searches were limited and often inaccurate, but today we’re…
Parvez Akther
Product Updates
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Aug 28, 2024 2 min
Introducing the Media Library – Your Central Hub for Managing Media
Since the launch of our Knowledge Base, we've allowed users to upload images and videos, but managing them has been a challenge—until now. We're excited to unveil the brand new Media Library as…
Parvez Akther
Product Updates
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Aug 27, 2024 2 min
Command Center – Your New Superpower
For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your…
Parvez Akther
Product Updates
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Aug 26, 2024 4 min
Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful
Welcome to ThriveDesk's very first Launch Week! Over the next five days, we'll be revealing exciting new features of our Knowledge Base , each day bringing something fresh and innovative. We're…
Parvez Akther
Product Updates
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Jun 3, 2024 3 min
New Email Alias Feature: Streamline Your Support Workflow Like Never Before
We're thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single…
Parvez Akther
Product Updates
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May 13, 2024 2 min
New Ticket, Live Chat and Responsive UI
Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped…
Parvez Akther
Product Updates
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Mar 12, 2024 2 min
February Release Notes: WordPress Plugin 2.0, New Auth, Onboarding, and More
WordPress Plugin 2.0 A lot of our customers found us from WordPress plugin directory and initial experience with our plugin wasn't up to scratch. Now, when you install ThriveDesk and connect it with…
Parvez Akther
Product Updates
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Jan 24, 2024 2 min
Introducing Anonymous Live Chat
We're ecstatic to kick off 2024 with a bang, introducing our much-anticipated and highly-requested feature - 'Anonymous Live Chat'! At ThriveDesk, we take pride in being a customer-centric platform,…
Parvez Akther
Product Updates
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Dec 29, 2023 2 min
Introducing Live Visitor Map
As we bid farewell to an incredible year of innovation and growth, we are thrilled to unveil our grand finale for 2023 - the much-anticipated 'Live Visitor Map'! 🌍✨ After months of dedication, hard…
Parvez Akther
Product Updates
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Nov 3, 2023 9 min
How to Set Up a WooCommerce Customer Support Plugin With Order Data and AI
How to set up a WooCommerce customer support plugin step by step: orders in every ticket, refunds with permissions, an AI agent and a My Account help center.
Parvez Akther
Product Updates
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Aug 8, 2023 2 min
@mention your teammate
We're thrilled to announce a powerful addition to ThriveDesk that will take your customer support collaboration to the next level! Say hello to the Mention Feature, designed to streamline teamwork…
Parvez Akther
Product Updates
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Jul 19, 2023 2 min
Conversation priority
Streamline your customer support with the new priority system. You can prioritize conversations manually or through workflow automation. With the new priority system, your support agents can easily…
Parvez Akther
Product Updates
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Jul 12, 2023 6 min
Introducing Wix integration
If you run an eCommerce business you will find the following scenario to be an all but familiar one: It's a busy day in the office, and your customer support team is swamped with inquiries about…
Parvez Akther
Product Updates
