Customer Support
Articles [68]
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Nov 24, 2024 16 min
The Power of Review by Customer: How Authentic Feedback Drives Sales
Discover how customer reviews influence purchasing decisions and build trust. Learn strategies to leverage authentic feedback to boost your business and navigate the challenges of fake reviews.
Parvez Akther
Customer Support
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Nov 21, 2024 11 min
Elevating Customer Satisfaction: Strategies for Success in 2026
What truly makes a customer happy? This seemingly simple question holds the key to success for any business. Customer satisfaction boils down to how customers feel about your products, services, and…
Parvez Akther
Customer Support
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Nov 20, 2024 7 min
Boosting Customer Loyalty: Exploring the Power of Customer Retention Management Systems
A customer retention management system is software for nurturing customer relationships and encouraging repeat business. Why focus on attracting new customers constantly when you can get more from…
Parvez Akther
Customer Support
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Nov 15, 2024 14 min
How to use Personalization to improve ecommerce customer experience
Remember those days when if you received personalized offers from an ecommerce store, it would give you a warm feeling? Well guess what, that along with Customized product suggestions and tailored…
Parvez Akther
Customer Support
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Nov 11, 2024 23 min
10 Best Practices for Shared Mailbox
Shared mailboxes can be a double-edged sword. They streamline communication for teams and departments, acting as a central hub for inquiries, requests, and tasks. But without proper management, this…
Parvez Akther
Customer Support
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Jul 30, 2024 14 min
How to Create a Customer Centric Business – 7 Expert Tips for Beginners
When we look at the big companies in the world, they all have one thing in common—all are customer centric businesses. Amazon and Zappos always excel at understanding and meeting customer needs.…
Parvez Akther
Customer Support
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May 23, 2024 10 min
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet powerful message, relevant in many aspects of life, none more so than in business and customer service. To provide…
Parvez Akther
Customer Support
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May 14, 2024 11 min
What Does Great Customer Service Mean to You?
Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom? Perhaps you’ve been to a restaurant where you received a complimentary…
Parvez Akther
Customer Support
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May 12, 2024 21 min
15 Qualities of a Good Customer Service Representative
A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They handle inquiries, solve problems, and ensure customer happiness.…
Parvez Akther
Customer Support
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May 8, 2024 16 min
15 Actionable Tips for Customer Service
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see…
Parvez Akther
Customer Support
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May 6, 2024 11 min
Customer Service Response Time: How Fast Should an Online Store Reply?
Learn the response time an online store should hit on email, chat and social, what slows replies down, and how saved replies and AI drafts help.
Parvez Akther
Customer Support
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Apr 25, 2024 17 min
Customer Feedback Management: How to Manage Customer Feedback? (Guide)
Customer feedback is akin to a treasure chest, unlocking insights into your business's heartbeat. With every critique and commendation, customers shape the evolution of your products and services. In…
Parvez Akther
Customer Support
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Apr 23, 2024 12 min
Implementing Customer Service Policies That Drive Loyalty: Examples and Lessons
In today's fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations across industries. Retaining customers and fostering long-lasting relationships is…
Parvez Akther
Customer Support
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Apr 18, 2024 19 min
What is Real Time Customer Service and Why it is so Crucial?
I’m not going to start off with some clever analogy to give you a working idea of real time customer service or even a humorous real-life example of how real time customer service is relevant today.…
Parvez Akther
Customer Support
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Apr 16, 2024 11 min
Customer Success Vs Customer Service: Complete Guide
Imagine you're a loyal customer of a leading software company. You've been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where…
Parvez Akther
Customer Support
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Apr 8, 2024 29 min
What is Trouble Ticket Software: A Complete Guide
Are you drowning in a sea of customer inquiries? Are you struggling to keep track of customer issues bouncing around your inbox or lost in phone calls? Dreading that eventual bad customer review on…
Parvez Akther
Customer Support
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Apr 3, 2024 12 min
15 Better Ways to Say "Sorry for the Inconvenience" (With Templates)
Learn why "sorry for the inconvenience" reads as a brush-off and what to say instead: 15 alternatives by situation, 5 email templates and a table.
Parvez Akther
Customer Support
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Oct 24, 2023 14 min
How to Handle Customer Complaints and Issues for Better Customer Experience in Ecommerce
Customer complaints occur when there's a gap between what a business promises and what customers actually experience. This happens when customers perceive a brand differently from their actual…
Parvez Akther
Customer Support
