A WooCommerce helpdesk that already knows the order
Every order, refund, and subscription sits right inside the ticket, and NEO answers the routine questions on its own. Your team stops switching tabs and copy-pasting order numbers, and replies go out faster because the answer is already on screen.
Works with WooCommerce · WordPress · Stripe · Paddle · 7-day free trial, no credit card
Trusted by WordPress and WooCommerce businesses
Running support for a WooCommerce store is harder than it should be
Order data lives in wp-admin
Every “where is my order?” means leaving your inbox, opening WooCommerce, and copy-pasting the order number back. A minute or two a ticket doesn’t sound like much until you add up a day of them.
Most helpdesks are Shopify-first
The popular ecommerce tools treat WooCommerce as an add-on: shallow data, no refunds from the ticket, fiddly setup. Your store deserves better than a bolt-on.
Peak season buries a lean team
A launch or BFCM can triple your volume overnight. With no AI or automation to catch the routine stuff, replies slow right down at the moment every order counts most.
Manage WooCommerce orders from the ticket
Handle an order from placed to refunded without leaving the conversation.
Orders, shipping & history inline
Recent orders, fulfilment status, tracking numbers, and the customer’s full purchase history sit right beside the message. No second wp-admin tab.
Refund, cancel & modify in place
Issue a full or partial refund, cancel an order, or edit line items and addresses from the ticket. Every change writes straight back to WooCommerce.
Permission-aware actions
Choose which agents can refund or fulfil, so anyone can reply while the actions that move money stay with the people you trust.
Let NEO answer the routine questions
Put an AI agent on the front line to handle the repeat questions, day and night.
Trained on your own content
NEO answers from your help docs, policies, and past replies, so it sounds like your store. Every answer comes with citations you can check before you trust it.
Resolves WISMO, returns & policy
Where-is-my-order, refund-eligibility, and shipping questions get an answer in seconds, any hour, in the language the customer wrote in.
Clean handoff to a human
When a question needs a real decision, NEO passes it to the right agent with the whole thread attached, so the customer never has to explain it twice.
A help desk inside the My Account page
Give shoppers a place to get help that lives on your store, not somewhere else.
Embedded on the My Account page
Add a full help center to the WooCommerce My Account page in one click. No theme edits, no developer, no extra plugin to babysit.
Matches your storefront
The colors, logo, and domain are yours, so the portal reads as part of your store, not something bolted on from outside.
Self-serve tickets & tracking
Customers open, track, and reply to tickets in one place, which cuts inbound email and the steady drip of “any update?” follow-ups.
Deflect repeat tickets with a knowledge base
Write your best answers down once and let shoppers find them before they open a ticket.
Searchable docs for every FAQ
Shipping, returns, sizing, and how-to articles are one search away, and AI pulls up the right one the moment a shopper asks.
Nested categories & instant search
Sort articles into categories customers can browse, backed by search that forgives a typo and still lands them on the right page.
Cut email volume by up to 30%
Every answer a customer finds on their own is a ticket your team never opens, which matters most when peak season triples your volume.
Why choose ThriveDesk over other helpdesks?
The WooCommerce integration was built by the same engineer who built ThriveDesk, so it reaches the data a third-party connector can’t.
providers
Native integration
Built by the engineer who built ThriveDesk.
Customer orders information
Browse every previous order without leaving ThriveDesk.
Shipping information
Check the shipping status of individual orders.
Cancel / refund order
Agents can cancel or refund orders from the ticket.
Modify order
Add, edit, or remove items on customer orders from ThriveDesk.
WooCommerce Subscriptions
Manage WooCommerce subscriptions too.
Multilingual
Localize ThriveDesk to work in your customers’ languages.
Granular permissions
Decide which agents can cancel, refund, or fulfil orders.
Workflow automation
Automate repetitive tasks, meet SLAs, and assign tickets.
Private notes & @mentions
Leave private notes inside tickets and mention teammates for help.
Assignments, tags & canned replies
Organize and distribute work so the team replies fast.
Native, not a bolt-on
Built by the engineer who built ThriveDesk, so it reads your store’s data directly instead of through a thin third-party connector.
Granular permissions
Choose which agents can cancel, refund, or fulfill orders.
Multilingual
Run ThriveDesk in your customers’ own language.
A flat price, whatever the season
One monthly price per plan, with no per-agent or per-ticket fees, so your bill doesn’t spike through BFCM and product launches.
Connect your store in minutes
Install the ThriveDesk plugin
Add the ThriveDesk WordPress plugin to your WooCommerce store.
Connect with one click
Link your store to ThriveDesk. No developer, no copy-pasting API keys.
Support from one place
Handle orders, automate the busywork, and answer every channel from one inbox.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Connected to your favorite WordPress plugins
Order, license, and subscription data from the commerce plugins you already run sits beside every conversation, so there’s nothing to look up in another tab.
Orders, subscriptions, and customer details beside every conversation.
View integration
Works with
SureCart Sell digital products with SureCart and see the sale beside the conversation.
View integration
Works with
Easy Digital Downloads See orders, downloads, and licenses from EDD beside each ticket.
View integration
Works with
Freemius Customer purchase and product information surfaced for your agents.
View integrationKeep answering when you’re away from your desk
You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are.
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Built for every kind of WooCommerce store
Start with the case that fits your store, then pick up the rest of ThriveDesk from the same place as you need it.
Answer order, refund, and shipping questions with live store data in the ticket.
View use case Best for Subscription BoxesManage renewals, pauses, and cancellations from WooCommerce Subscriptions.
View use case Best for Fashion & ApparelHandle sizing, exchanges, and returns without leaving the conversation.
View use case Best for Consumer ElectronicsResolve warranty, setup, and order questions with full context.
View use caseMove over from your old helpdesk
We’ll bring your tickets and help content across from just about any platform with nothing lost, and we do the moving for you.
Connected to the tools you already use
WooCommerce, EDD, Stripe, Slack, and hundreds more, with order, license, and subscription data beside every conversation.
WooCommerce support questions, answered
Still have a question? Start a free trial and try it yourself. Every feature is in, no credit card required.
Does it support WooCommerce Subscriptions?
How many stores can I connect?
Is there an AI chatbot?
Do you store our store data?
Can I use it with live chat?
Is there a free trial?
Give your WooCommerce store support that sells.
Order data, live chat, and AI in one inbox. Set up in minutes, no credit card required.
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