All updates
Improvement

Chat Widget Gets a Fresh Look & Smarter Features

The chat widget gets a cleaner design, smoother animations, and new tools that make it easier to navigate.

Chat Widget Gets a Fresh Look & Smarter Features

Highlights

  • A completely redesigned UI for a modern, intuitive experience.
  • Added smooth animations across the interface.
  • Introduced tabs to the chat widget UI for better feature organization.
  • Improved message bounce information with a helpful tooltip.
  • Added a delete option in the search component for more control.
  • Introduced avatar with initials as a fallback when gravatar is unavailable.
  • Added an advanced AI engine section with extra settings and stability fixes.

Avatar with Initials Fallback

When a gravatar isn’t available, the system now generates an avatar from the user’s initials. Every user gets a recognizable profile image, so it’s easier to tell who’s who in a conversation.

Integrated customer support and help desk software for seamless team collaboration and effective client management.

Bug fixes

  • Fixed an issue where images were not showing when forwarding and viewing.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.