All updates
Improvement

Email Recipient Validation & Smarter Auto-Reply Detection

CC and BCC recipients are now validated, and auto-replies skip do-not-reply addresses, so your emails land where they should.

Validate CC and BCC Recipients

You can now add up to five CC or BCC recipients on an email, with validation to catch bad addresses before they go out.

Smarter Auto-Reply Detection

We’ve improved detection of “do-not-reply” email addresses so ThriveDesk won’t send automatic replies to them. That’s fewer responses bouncing into a dead inbox.

Improvements

  • Better validation logic for handling recipients in CC and BCC fields.

Bug Fixes

  • Removed unnecessary GitHub webhook logs.
  • Fixed GitHub workflow failure that affected production stability.
  • Fixed an issue where the saved reply list was not updating properly.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.