Introducing SmartApp & Smarter Chat Widget

SmartApp

SmartApp lets you build custom apps directly inside ThriveDesk that connect with your own API. Want to display customer data from your backend or integrate information from your product? With SmartApp’s drag-and-drop app builder, you can create extensions without writing complex code.

This gives you full control to bring external data into your support workflows, so your team has everything they need in one place.

Smarter Chat Widget

The chat widget has new items and settings that make managing and customizing your chat widget easier.

Improvements

• Better experience in AI Copilot settings.
• Updated Docs Detail section with clearer enable/disable controls.
• Enhanced Public Articles section with improved UI feedback.
• Added support for partial website crawls.
• Improved navigation in the AI Engine layout for empty websites.
• Added credit details API with updated WebSocket responses.
• Updated cancellation logic for smoother handling.
• Added partially_completed event to handle Firecrawl edge cases.

Bug Fixes

• Fixed issue where Copilot would auto-enable all pages.
• Toolbar positioning issues resolved.
• Added appropriate error responses for better clarity.