Organize every conversation with Labels

Labeling conversations is the simplest way to bring order to a busy inbox. Spot patterns, route work to the right person, and see what your customers keep asking about. One click to tag, one click to find.

  • Label any conversation in one click
  • Filter the whole inbox by label
  • One shared label set, so a tag means the same thing to everyone
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Loved by 2,000+ startups

Trusted by 2,000+ growing teams

4.9 / 5.0 G2 reviews

Why labels?

Find the patterns hiding in your inbox

A busy inbox is a pile of unsorted requests. Labels give it structure. Categorize every conversation as it arrives, and you can see what customers ask about most, send work to the right people, and read the trends behind your support volume. The same tag means the same thing to everyone on your team.

Find anything

Filter your inbox by anything you track

Once your conversations are labeled, you can search your inbox on your own terms. Filter by one label or stack several to pull up the exact conversations you need, then save that view so it’s one click away next time.

  • Filter by product, plan, sentiment, or anything you track
  • Stack a few labels to narrow down to the exact conversations you want
  • Save a filtered view your team can reopen with one click
  • Turn labels into reports that show what customers ask about most
Built for order

Everything you need to stay organized

Label in a click, filter to find, route to the right team, and report on the trends. That's how a busy inbox stays under control.

Label in one click

Add a label to any conversation as it comes in, by hand or automatically, so nothing sits in your inbox uncategorized.

Filter your inbox

Filter by one label or stack a few to pull up the conversations you care about, then save the view for next time.

Route to the right team

Use labels to triage and assign work, so billing questions reach billing and bug reports reach the engineers who fix them.

Report on patterns

See what customers ask about most, catch recurring issues early, and bring data to product decisions.

Loved by founders
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
Nizam Uddin Nizam Uddin CEO, weDevs
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
Sujay Pawar Sujay Pawar CEO, Brainstorm Force
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
Mehedi Hasan Mehedi Hasan CEO, Themefisher
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
Mohammad Zannatun Nime Support Executive, Themesgrove
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Selim Rana Selim Rana Founder, Sigmative
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Abdullah Al H. CEO, Muslims Day
A label for everything

Build a system that fits your team

Group labels by topic, priority, or status, colour-code them, and let the counts show you where your support volume goes. Here’s a setup to start from.

Topic

4 labels
  • Billing 128
  • Bug report 64
  • Feature request 91
  • How-to 142

Priority

3 labels
  • Urgent 18
  • VIP 37
  • Follow-up 56

Status

3 labels
  • Awaiting reply 24
  • Escalated 9
  • Resolved 311
Who it’s for

Labels for teams like yours

Start from the labels that match your team, then grow the system as you learn what’s worth tracking, all from the same shared inbox.

Best for Ecommerce

Label by order, return, or shipping issue to see what trips customers up most.

View use case Best for SaaS

Tag bugs, billing, and feature requests, then send each to the right team.

View use case Best for Digital Products

Sort licensing, download, and how-to questions into one tidy system.

View use case Best for B2B

Flag VIP accounts and priority requests so the important ones don’t slip through.

View use case
Switching tools?

Bring your tags with you

Moving from another help desk? We migrate your contacts, tickets, threads, and tags for you, securely and with no downtime, so your team keeps the labeling system it already knows from day one.

See all migrations
Intercom Migrate from Intercom Escape per-seat pricing and unpredictable resolution fees. Migrate from Help Scout Keep the shared-inbox simplicity, get more for less. Zendesk Migrate from Zendesk Leave Zendesk’s complexity and cost behind. Migrate from Freshdesk Coming soon
Integrations

Label with context from your stack

Connect ThriveDesk with the ecommerce, billing, and product tools you already use, and automations can label conversations by plan, order status, or account before an agent opens them.

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Mobile apps

Keep answering when you’re away from your desk

You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are.

  • View, reply, and forward messages
  • Add notes
  • @Mention colleagues
  • Create, edit, and tag conversations
  • Manage the assignee
  • Collision detection
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Frequently Asked Questions

How labels and tags work in ThriveDesk. Still have a question? Talk to us.

What is a label in ThriveDesk?
A label — some help desks call it a tag — is a keyword you attach to a conversation to categorize it. Labels group similar tickets together, so you can find patterns, filter your inbox, and route work to the right team.
How do I add a label to a conversation?
Open any conversation and click “Add label,” then pick from your shared list or type a new one. Apply as many labels as you need, and remove them the same way.
Can conversations be labeled automatically?
Yes. With automations, conversations get labeled the moment they arrive — by keyword, channel, customer, or any rule you set — so triage is done before an agent opens the ticket.
Can I filter my inbox by label?
Yes. Filter by one label or stack several to narrow things down, then save that filtered view so your team can reopen it with one click.
Are labels shared across my whole team?
Labels live in one shared set that everyone uses, so the same category means the same thing to every agent. No duplicate or conflicting tags piling up in your inbox.
Can I report on labels?
Yes. Every label is tracked, so you can see which topics drive the most conversations, catch recurring issues early, and use the numbers to guide product and staffing calls.
Can I bring my existing tags from another help desk?
When you migrate to ThriveDesk we bring your tags across along with your contacts, tickets, and conversation history, so your team keeps the labeling system it already knows.
Is there a limit to how many labels I can create?
Create as many labels as your team needs and organize them however you like. Check the pricing page for what each plan includes.

Bring order to every conversation

Label conversations to surface patterns, route work to the right people, and report on what your customers really need — all from your shared inbox.

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