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Custom Chatbot Branding & Smarter AI Copilot Actions

Brand your AI chatbot with your own name and logo, get new Copilot summary and draft actions, and pick up a few usability fixes along the way.

Custom Chatbot Branding & Smarter AI Copilot Actions

Customizable AI Chatbot

You can now set a custom name and logo for your AI chatbot, aligning it more closely with your brand identity.

AI Copilot Enhancements

  • Added AI summary and draft actions, making Copilot more proactive in assisting with replies.
  • Introduced a Generate AI Draft button for quicker response creation.
  • Copilot now has specific styling for a clearer, more distinct experience.

Custom Chatbot Branding & Smarter AI Copilot Actions — screenshot 1

Improvements

  • Default suggestions are now persisted, so they remain consistent between sessions.

Bug Fixes

  • Fixed scrolling and “load more” chatrooms not working properly on large screens.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.

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