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Improvement

Toggles & Steppers Blocks for Knowledge Base

Two new blocks for the Knowledge Base editor — toggles and steppers — plus a fix for conversation previews.

Toggles & Steppers Blocks for Knowledge Base

New Blocks for the Knowledge Base

Custom Toggle Block – Add collapsible sections to your articles, making them cleaner and easier to navigate.

Stepper Block – Perfect for tutorials and guides, this block lets you break processes into clear, step-by-step instructions.

Thrivedesk platform interface with toggle blocks, showcasing customer support and help desk solutions, emphasizing user-friendly experience for seamless communication and ticket management.

Toggles & Steppers Blocks for Knowledge Base — screenshot 2

Conversation Preview Fix

  • Collapsed threads now display the correct message excerpt, giving you accurate previews without confusion.

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