Merge Bulk Conversations, Unified Inbox & Chat Widget API Update

Merge Multiple Conversations at Once

You can now merge several conversations together in one action. It’s a quick way to clean up duplicate tickets and keep a single thread per issue.

Inbox Enhancements

The All menu in the inbox sidebar now lets you view every ticket in one place, across all filters and categories. This makes it easier to stay on top of everything happening in your workspace.

Chat Widget API Update

We added a new Assistant(‘ready’, callback) API, allowing developers to trigger specific actions once the chat widget is fully loaded. Read more in our developer guide.

Improvements

• Resolved freezing issues caused by missing agent identifiers.
• Ensured the active organization updates correctly after accepting a workspace invitation or being redirected from an invite link.
• Added “All Conversations” option for better filtering.
• Improved LiveChat subheader translations.
• Removed the reject button from the discard draft modal.

Bug Fixes

• Fixed an issue where contact names were not properly appended in the identify method.
• Resolved a problem where drafts and internal notes were visible on the client ticket view in the WordPress Portal.
• Fixed a bug where closed conversation timestamps weren’t appearing correctly when creating new tickets.
• Fixed conversation counts in lists and removed trashed or closed items.
• Fixed crawling issues for websites with over 100 URLs.
• Fixed z-index issue with WebSocket toaster notifications.
• Fixed tag search not working in automation.
• Fixed “inbox undefined” issue affecting visibility.