All updates
Fix

Fix bad subjects

You can now update the email subject right inside the thread view — no need to leave the conversation or dig through settings.

Fix bad subjects

It helps you keep subject lines clear and relevant, especially when a conversation changes direction.

Renaming a subject – does it alter the conversation for client?

Nah, the original subject name remains visible to the client. So, when you rename a thread, it’s essentially for your and your team’s own benefit – making it easier to keep track and stay sane.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.