All updates
Improvement

Refined Navigation, Improved Labels & Cleaner Conversation UI

A refreshed contact UI, a new conversation navigator toggle, and label management that scales to bigger workspaces.

Refined Navigation, Improved Labels & Cleaner Conversation UI

Contact & Conversation Navigation

We’ve refreshed the contact UI and introduced a new conversation navigator toggle. This makes it easier to switch between views and quickly manage conversations.

Professional SaaS contact management dashboard illustrating ThriveDesk integration for customer engagement and support.

Label Management

Inbox labels now include “see more” and searching options for faster access. In addition, a new pagination option has been added in label settings, making label-heavy workspaces easier to manage.

Customer support conversation management with labels, priorities, and contact details on ThriveDesk platform.

Improvements

  • Repositioned documents in the ThriveDesk header for better accessibility.
  • Long excerpts in chat navigator are now truncated for cleaner display.
  • Updated conversation layout for more consistency across views.

Bug Fixes

  • Fixed loading issue in chat widget settings.
  • Corrected time duration display in chat navigator.
  • Fixed wrong excerpt issue in live chat navigator.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.