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Introducing the ThriveDesk AI Experience

A unified AI interface, instant embedding, and a new AI Playground for training, testing, and customizing your chatbot in one place.

Introducing the ThriveDesk AI Experience

No more juggling between multiple pages or waiting for updates to apply.

Unified AI Interface

All AI settings are now organized in a single interface, making it easier to configure and manage your chatbot without switching between pages.

Instant Embedding

Training data is now embedded instantly. Upload a doc, tweak a knowledge source, or add a website page—your chatbot learns it on the spot, without delays.

Upload files to train AI chatbot on ThriveDesk platform, including connect links and content for improved automation and customer service.

AI Playground

Test Neo’s replies before deploying to your site. Don’t like the answer? Hit “Improve” and refine it right away.

Uploading AI chatbot training files through ThriveDesk platform for enhanced customer support and automation.

Chat With Your Files

Upload docs, PDFs, HTML, or spreadsheets and start chatting with them instantly. Neo can now read and respond directly based on your files.

AI Identity

Give your chatbot an identity—change its name and icon to better align with your brand.

Modern dashboard interface showcasing ThriveDesk customer support platform with profile customization, emphasizing user-friendly design and seamless onboarding.

Smarter Knowledge Handling

  • Newly added docs are auto-indexed for faster availability.
  • You can now disable individual docs or website pages from training sources when needed.
  • You can now create an AI chat widget from the same page, without navigating elsewhere.

Bug Fixes

  • Fixed spacing issue in inbox signature.
  • Fixed issue where empty messages could be sent in live chat.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.