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AI
AI Search for Knowledge Base
AI search comes to your Knowledge Base. Customers get results that read intent, so they find the right answer even when their words don't match the article.
A knowledge base only helps when people can find the right article. This release adds AI-powered search to your Knowledge Base, along with UX improvements and bug fixes.
Improved AI Search Experience
We’ve enhanced the search experience with a cleaner UX, support for deleting past conversations, and the ability to share links directly from results.
Improvements
- Optimized redirection logic for locale handling to deliver a smoother multilingual experience.
- Performance improvements across the Knowledge Base for faster loading and responsiveness.
Bug Fixes
- Fixed an issue where sidebar article ordering did not match the main content sections.
- Fixed a bug where ordered articles only returned published content.
