All updates
New

New Editor for Knowledge Base

A rebuilt Knowledge Base editor, a new Consumer API for articles, and a handful of fixes.

New Editor for Knowledge Base

It’s faster to work in and easier to write and maintain articles with.

Consumer API for Articles

A new API is now available, allowing developers to fetch articles programmatically. This makes it easier to integrate your Knowledge Base content into apps, websites, or other platforms.

Improvements

  • Internal UI updates to deliver a more consistent accordion experience.

Bug Fixes

  • Fixed an issue where CC/BCC email validation wasn’t working correctly.
  • Fixed a bug with AI search logging, ensuring queries are tracked accurately.
  • Fixed a WooCommerce branding issue in certain views.
  • Fixed a bug where an empty body was being created when a signature was enabled.

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.

Book a demo Start free trial