The Customer Support Blog
Articles [363]
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Aug 27, 2024 2 min
Command Center – Your New Superpower
For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your…
Parvez Akther
Product Updates
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Aug 26, 2024 4 min
Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful
Welcome to ThriveDesk's very first Launch Week! Over the next five days, we'll be revealing exciting new features of our Knowledge Base , each day bringing something fresh and innovative. We're…
Parvez Akther
Product Updates
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Jul 30, 2024 14 min
How to Create a Customer Centric Business – 7 Expert Tips for Beginners
When we look at the big companies in the world, they all have one thing in common—all are customer centric businesses. Amazon and Zappos always excel at understanding and meeting customer needs.…
Parvez Akther
Customer Support
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Jun 3, 2024 3 min
New Email Alias Feature: Streamline Your Support Workflow Like Never Before
We're thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single…
Parvez Akther
Product Updates
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May 30, 2024 11 min
Drift vs Intercom: Which Fits Your Ecommerce Team in 2026?
Compare Drift vs Intercom for small and midsize ecommerce teams on support, store workflows, AI fees, and total cost. See which fits your store.
Parvez Akther
Comparison
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May 23, 2024 10 min
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet powerful message, relevant in many aspects of life, none more so than in business and customer service. To provide…
Parvez Akther
Customer Support
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May 20, 2024 16 min
10 Best Practices for Knowledge Base
A knowledge base acts as a central information repository, offering a self-service solution to common questions and issues. By meeting users' needs effectively, a well-crafted knowledge base can…
Parvez Akther
Resources
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May 14, 2024 11 min
What Does Great Customer Service Mean to You?
Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom? Perhaps you’ve been to a restaurant where you received a complimentary…
Parvez Akther
Customer Support
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May 13, 2024 2 min
New Ticket, Live Chat and Responsive UI
Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped…
Parvez Akther
Product Updates
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May 12, 2024 21 min
15 Qualities of a Good Customer Service Representative
A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They handle inquiries, solve problems, and ensure customer happiness.…
Parvez Akther
Customer Support
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May 8, 2024 16 min
15 Actionable Tips for Customer Service
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see…
Parvez Akther
Customer Support
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May 6, 2024 11 min
Customer Service Response Time: How Fast Should an Online Store Reply?
Learn the response time an online store should hit on email, chat and social, what slows replies down, and how saved replies and AI drafts help.
Parvez Akther
Customer Support
