Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level.
Previously, searches were limited and often inaccurate, but today we’re thrilled to announce the launch of a powerful new search engine that makes finding conversations easier, faster, and more intuitive.
Highlight Search
Simply type in your search terms, hit enter, and see the results with highlighted terms for easy identification.
Whether it’s an email subject, body, or other content, our enhanced search makes everything searchable.
Advanced Filters
Take your search to the next level with advanced filtering options. Now you can refine results based on assignee, inbox, tags, and more.
Combining filters with search terms gives you a more accurate and intuitive way to find exactly what you’re looking for.
Recent Searches
You can now view all recent searches performed by you or your teammates. This feature speeds up future searches and helps improve team efficiency by allowing quick access to previous search queries.
Faster Search Experience
Our upgraded search engine is hosted on a dedicated server with enhanced hardware capabilities, delivering a 10x faster search experience. Just type your terms, hit enter, and get instant results that feel like a snap.
Other Releases
- Knowledge Base 2.0 - Brand new way to write documentation.
- Customizer 2.0 - Tailor Your Help Center to Perfection
- Media Library - Your Central Hub for Managing Media
- Command Center - Your New Superpower
What’s Next?
We’re working on expanding search capabilities to include your Knowledge Base, so you can search all content in one unified place. Stay tuned!
This powerful new search feature is available to all users on our Standard and higher-tier plans. To explore the different plans and choose the one that fits your needs, check out our Pricing page. Unlock the full potential of seamless search and more!
